Service level objectives
June 2025
Service level objectives, also known as SLOs, work as a bridge between the technical and business mindset of the organisation. They help balance the reliability and innovation of systems.
They help you track the performance of a service against agreed upon goals, making everyone in the organisation aware of the status of their critical systems.
They also help managing expectations with customers and stakeholders, as they can reduce the number of unfounded complaints.
They are essential for observability because they define what good performance means for a particular service.
With that in mind, let’s get on with it!